Major outage in multiple systems

Several minor services have been identified was identified as affected, after initial fix. All have since been patched.

Regular weekly deployments are now able to be executed tonight. We recommend you reach out to have tomorrow morning if any issues should arise.

Minor changes have been applied to ensure claim creation works in all setups.

The incident has been resolved.

Many systems are starting to reboot but users may still experience degraded performance. Work is stil ongoing to ensure full system availability again.

A workaround to circumvent access issues to systems is being implemented. We hope to resolve the issue as soon as possbile by implementing a permanent fix.

We are still working to resolve the issues on all systems. No ETA on solution yet.

Work continues at the highest priority, in attempt to resovle this incident.

User will experience issues across all Scalepoint systems and workflows.

It seems there are issues with a global service which is affecting multiple Scalepoint systems beyong Settlement Tool. We are investigating issue at highest priority.

We are currently experiencing issues with degraded performance in Settlement. 

What does this mean?
Claimhandlers may be unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.