Outage in SecureCo

Issue with Inbound and Outbound calls in AU region

Resolved Major
October 03, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating the issue that seems to affect both outbound and inbound calls
Components affected
SecureCo SIP Trunking for WebEx Calling SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo SIP Trunking for NICE CXone SecureCo Voice Gateway SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for Genesys Cloud CX
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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/04/2025 06:48AM

This incident has been resolved.

MONITORING 12 days ago - at 10/04/2025 02:25AM

A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation

INVESTIGATING 12 days ago - at 10/04/2025 02:20AM

We are investigating the issue that seems to affect both outbound and inbound calls

Latest SecureCo outages

Payments API availability - 16 days ago
Calls not connecting correctly in AU and NZ - 29 days ago
Call quality issues for Payments services in Australia - about 1 month ago
Payment IVR - Unable to get into Secure Mode - 2 months ago
Hosted Payments Page - Intermittent Capture Issues - 3 months ago

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