Outage in SecureCo
Issue with Inbound and Outbound calls in AU region
Resolved MajorIncident Report
We are investigating the issue that seems to affect both outbound and inbound calls
Components affected
SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo SIP Trunking for Genesys Cloud CX SecureCo SIP Trunking for NICE CXone SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice GatewayNeed to monitor SecureCo outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/04/2025 06:48AM
This incident has been resolved.
MONITORING
4 months ago - at 10/04/2025 02:25AM
A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation
INVESTIGATING
4 months ago - at 10/04/2025 02:20AM
We are investigating the issue that seems to affect both outbound and inbound calls
Latest SecureCo outages
Call failures in AU1 Region - about 2 months ago
Payment IVR issues - 3 months ago
Payment IVR intermittent transaction failure Alerts - 4 months ago
Payments API availability - 4 months ago
Calls not connecting correctly in AU and NZ - 5 months ago
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