Outage in SecureCo
Payment IVR issues
Resolved MajorIncident Report
We are investigating issues with Payment IVR affecting some of our Customers
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/29/2025 05:28AM
This incident has been resolved.
MONITORING
6 days ago - at 10/29/2025 04:11AM
The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.
INVESTIGATING
6 days ago - at 10/29/2025 03:37AM
Investigation ongoing. Root cause is still not identified.
INVESTIGATING
6 days ago - at 10/29/2025 02:59AM
Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.
INVESTIGATING
6 days ago - at 10/29/2025 01:57AM
We are investigating issues with Payment IVR affecting some of our Customers
Latest SecureCo outages
Payment IVR intermittent transaction failure Alerts - 18 days ago
Issue with Inbound and Outbound calls in AU region - about 1 month ago
Payments API availability - about 1 month ago
Calls not connecting correctly in AU and NZ - about 2 months ago
Call quality issues for Payments services in Australia - about 2 months ago
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