SecurePay - Service Degradation - Transaction Processing

The incident affecting SecurePay transactions has been resolved. Technical Teams with support from external vendors have implemented several platform changes today. As a result, we have continued to observe strong successful transactions across the SecurePay platform.

We will remain in a start of hypercare and monitoring to ensure platform stability.

We're sorry for any inconvenience this may have caused and thank you for your patience.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or support@securepay.com.au

We are continuing to monitor for any further issues.

Our SecurePay support teams have been working with our third-party providers to resolve the issue. While the immediate issue has been rectified, some customers may experience minor impacts today as further support measures are added to strengthen the network.

Our teams are continuing to closely monitor the environment and will act quickly should there be any further issues.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

We have been advised from our 3rd party vendor they have resolved the issue that impacted transactions being processed. On behalf of our vendor, we apologise for any inconvenience this incident may have had caused you.

We have observed successful transactions across the platform since 18:26. We will remain in a start of hypercare and monitoring to ensure platform stability.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Over the last two hours we have been in a state of monitoring and observed positive transactions volumes from 15:50. However, we have observed further transaction degradation from 17:15 with transaction timeouts. Our team is continuing to investigate this issue.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au

We are continuing to work on a fix for this issue.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Our team is continuing to work with vendors to restore services. Issues persist with accessing our portal and transaction processing at this time.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

We have identified an issue currently affecting SecurePay transactions and login to our portal.

Our technical team is currently engaged with vendors and are working on multiple restoration activities to mitigate current impact.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.