Outage in SecurePay Australia
Payment IVR Degradation
Resolved MinorIncident Report
We have identified that some customers' payment IVRs are unable to connect. Callers may hear a message stating that the number is disconnected when attempting to pay over the phone.
We are working with our telephony partner to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/28/2025 12:00AM
Our partner has resolved the issue and payment IVRs are functioning as normal.
IDENTIFIED
4 months ago - at 10/27/2025 12:18AM
We have identified that some customers' payment IVRs are unable to connect. Callers may hear a message stating that the number is disconnected when attempting to pay over the phone.
We are working with our telephony partner to resolve this issue.
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