Outage in SecurePay Australia
Payment IVR Outage
Resolved MajorIncident Report
We have identified that customers' payment IVRs are unable to connect as of approximately 08:20 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone.
We are currently investigation this issue. We apologise for the inconvenience.
Components affected
SecurePay Australia Payment processing - IVRTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/20/2026 03:46AM
This incident has been resolved.
MONITORING
10 days ago - at 05/20/2026 02:55AM
A fix has been implemented by our provider, and calls are being routed as normal.
Our team is monitoring the service to ensure no further issues are in play.
Our support number 1300 786 756 is once again available.
INVESTIGATING
10 days ago - at 05/20/2026 12:23AM
Our team is continuing to work with our telephony vendor to resolve this issue.
This is also impacting our Support phone number. To contact us during this issue, please dial landline +61 3 9245 6751 to speak to our team.
INVESTIGATING
10 days ago - at 05/19/2026 11:50PM
We have identified that customers' payment IVRs are unable to connect as of approximately 08:20 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone.
We are currently investigation this issue. We apologise for the inconvenience.
Latest SecurePay Australia outages
Payment IVR Degradation - about 2 months ago
Transaction Processing Issue - ANZ Acquired - 3 months ago
Payment IVR Degradation - 7 months ago
SecurePay - Service Degradation - Fiserv Transaction Processing - 11 months ago
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