Outage in SecurePay Australia
Payment IVR Degradation
Resolved MinorIncident Report
We have identified that customers' payment IVRs are unable to connect from 11:00 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone.
We are currently investigation this issue. Sorry for the inconvenience.
Components affected
SecurePay Australia Payment processing - IVRTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/13/2026 04:44AM
This incident has been resolved.
MONITORING
6 days ago - at 04/13/2026 03:51AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 04/13/2026 03:36AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 days ago - at 04/13/2026 03:16AM
We have identified that customers' payment IVRs are unable to connect from 11:00 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone.
We are currently investigation this issue. Sorry for the inconvenience.
Latest SecurePay Australia outages
Transaction Processing Issue - ANZ Acquired - about 2 months ago
Payment IVR Degradation - 6 months ago
SecurePay - Service Degradation - Fiserv Transaction Processing - 10 months ago
SecurePay Direct Post Degradation - 11 months ago
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