Outage in SecurePay Australia
SecurePay - Service Degradation - Fiserv Transaction Processing
Resolved MajorIncident Report
Merchants using Fiserv as their acquirer are experiencing declined transactions with a 124 declined code. Our technical team is actively engaged and investigating the matter further.
If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/01/2025 02:11AM
All services are stable.
MONITORING
10 months ago - at 07/01/2025 01:27AM
A fix has been implemented, and merchants should now see their transactions approving as normal.
We are monitoring service health following the fix. Transactions declined during the impact can now be reattempted.
If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
IDENTIFIED
10 months ago - at 07/01/2025 12:49AM
A fix is being implemented, a further update will be posted when the fix is live.
IDENTIFIED
10 months ago - at 07/01/2025 12:13AM
A possible fix has been identified, and is being tested.
We will continue to provide updates as we work towards a solution.
IDENTIFIED
10 months ago - at 06/30/2025 11:55PM
Impact is ongoing, with 124 failure codes still being received.
Our technical teams are working on a solution. We will continue to provide updates as we work towards a solution.
INVESTIGATING
10 months ago - at 06/30/2025 11:11PM
Merchants using Fiserv or First Data, Westpac, and St George as their acquirer are experiencing declined transactions with a 124 declined code. Our technical team is actively engaged and investigating the matter further.
INVESTIGATING
10 months ago - at 06/30/2025 11:06PM
Merchants using Fiserv as their acquirer are experiencing declined transactions with a 124 declined code. Our technical team is actively engaged and investigating the matter further.
If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
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