Outage in SecurePay Australia

SecurePay - Service Degradation - Fiserv Transaction Processing

Resolved Minor

April 14, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue currently affecting a section of SecurePay Transactions. Merchants using Fiserv or First Data, Westpac and St George as their acquirer are experiencing declined transactions with 123, 124, 126 and 91 decline codes. Fiserv is currently investigating a service disruption to multiple platforms. If you have any questions, please contact our Customer Experience team via email support@securepay.com.au or on 1300 786 756 option 2.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/14/2025 01:30AM

This incident has been resolved.

IDENTIFIED 10 months ago - at 04/14/2025 12:41AM

We have identified an issue currently affecting a section of SecurePay Transactions.

Merchants using Fiserv or First Data, Westpac and St George as their acquirer are experiencing declined transactions with 123, 124, 126 and 91 decline codes.

Fiserv is currently investigating a service disruption to multiple platforms.

If you have any questions, please contact our Customer Experience team via email support@securepay.com.au or on 1300 786 756 option 2.

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