Outage in Secureworks

Taegis http endpoint data normalization issue - all environments

Resolved Minor

June 03, 2025 - Started 11 months ago - Lasted 2 days
Official incident page

Incident Report

We have noticed an issue with the data normalization on our http endpoint integration for Taegis over the period from 12:50 EST on June 2 through 22:00 on June 3. No data has been lost, and the issue has been corrected. We will be reprocessing the affected data to ensure normalization is correct. This should be complete by noon ET on June 5. Taegis may generate alerts from this reprocessed data with a notable delay between the ingest time and the event time.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/06/2025 12:05PM

Reingestion is complete in all environments

MONITORING 11 months ago - at 06/06/2025 06:29AM

All environments have completed, or have almost completed reprocessing data.

MONITORING 11 months ago - at 06/05/2025 12:20PM

Reprocessing continues...

MONITORING 11 months ago - at 06/04/2025 02:26PM

Reingestion is ongoing...

MONITORING 11 months ago - at 06/04/2025 03:31AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 06/04/2025 03:31AM

We have noticed an issue with the data normalization on our http endpoint integration for Taegis over the period from 12:50 EST on June 2 through 22:00 on June 3. No data has been lost, and the issue has been corrected. We will be reprocessing the affected data to ensure normalization is correct. This should be complete by noon ET on June 5.

Taegis may generate alerts from this reprocessed data with a notable delay between the ingest time and the event time.

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