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Outage in Secureworks

Delay in Alert Processing for Subset of Alerts in Charlie

Resolved Minor
April 24, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Secureworks experienced a delay in processing a subset of alerts in their Charlie system for 3.2 hours. The incident affected alert processing functionality, causing delays in security alert handling. The issue was actively investigated and subsequently resolved.

There is a delay in processing a subset of Alerts in Charlie and we are actively working on it

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/25/2026 12:06AM

This incident has been resolved.

INVESTIGATING 2 days ago - at 04/24/2026 08:58PM

There is a delay in processing a subset of Alerts in Charlie and we are actively working on it

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