Outage in Secureworks
All environments: unable to attach alerts to cases (investigations)
Resolved MinorIncident Report
Summary AI Generated
Secureworks experienced a 1.1-hour incident where users were unable to attach alerts to cases (investigations) across all environments. Engineers identified the root cause and deployed a fix to restore the alert attachment functionality. Alerting continued to work normally throughout the incident with no risk of data loss.
Currently users are unable attach alerts to cases (investigations). Our engineers have identified the cause and are working on deploying a fix. Alerting is still functioning, and there is no data loss risk.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/23/2026 05:50PM
Issue is fixed.
MONITORING
4 days ago - at 04/23/2026 05:10PM
A fix has been deployed. We are monitoring to verify that all function is restored.
IDENTIFIED
4 days ago - at 04/23/2026 04:49PM
Currently users are unable attach alerts to cases (investigations). Our engineers have identified the cause and are working on deploying a fix. Alerting is still functioning, and there is no data loss risk.
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