Outage in Secureworks
All environments: newly created cases (investigations) are not appearing, even though they do exist
Resolved MinorIncident Report
Users are reporting that newly created cases (investigations) are not appearing, even thought they have been created.
Engineering is investigating.
As a workaround, users can expand Created, In Range search--suggest 1 day before and after--and the case should appear.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/08/2025 05:23PM
The engineering team deployed an update to the UI that makes it clearer how the default date filter functions. (No code/logic change was necessary.)
IDENTIFIED
7 months ago - at 10/08/2025 02:32PM
Our engineering team has identified a bug in the Taegis user interface. They are working on a bug fix.
INVESTIGATING
7 months ago - at 10/08/2025 01:14PM
Engineering is continuing to investigate the root cause of this issue. As an alternative workaround, users may wish to go to User Profile & Settings -> Time Zone and set their profile time zone to UTC.
INVESTIGATING
7 months ago - at 10/08/2025 02:25AM
Users are reporting that newly created cases (investigations) are not appearing, even thought they have been created.
Engineering is investigating.
As a workaround, users can expand Created, In Range search--suggest 1 day before and after--and the case should appear.
Latest Secureworks outages
There may be an increase in the number of notifications - 25 days ago
Issues with login to Taegis Platform - 26 days ago
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