Outage in Secureworks
Delayed customer service responses from @secureworks tagging in case comments in all environments
Resolved MinorIncident Report
Summary AI Generated
Secureworks experienced a 27.5-hour incident where Zendesk ticket creation from @secureworks comments was failing, causing delayed customer service responses to user inquiries. The issue also affected ticket assignment functionality through the "Assignee" field. The problem was resolved after implementing a fix and monitoring the results.
We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/10/2026 06:36PM
This incident has been resolved.
MONITORING
4 days ago - at 03/10/2026 01:20PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 03/09/2026 03:35PM
Assigning via the "Assignee" field may also be affected. Team is still working toward a solution.
INVESTIGATING
5 days ago - at 03/09/2026 03:11PM
We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.
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