Outage in SendGrid

Account creation issues

Resolved Minor
February 26, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Starting around 3:47 P.M P.T on February 25th, our engineers began investigating an issue with account credential creation. Customer may experience issues when trying to create an account. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid Website SendGrid API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/26/2025 04:55AM

Our engineers have monitored the fix and confirmed the issue with account creation problem has been resolved. All services are now operating normally at this time.

MONITORING about 1 month ago - at 02/26/2025 04:14AM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 02/26/2025 03:49AM

Our engineers have identified the issue and are working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 02/26/2025 01:53AM

Our engineers have identified the issue and are working toward a fix associated to this account creation problem, and we will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/26/2025 12:52AM

Starting around 3:47 P.M P.T on February 25th, our engineers began investigating an issue with account credential creation. Customer may experience issues when trying to create an account. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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