Outage in Sense
Older clients will not be able to connect due to expiring encryption certificate
Resolved Minor
January 12, 2019 - Started about 7 years ago
Official incident page
Official incident page
Incident Report
The encryption certificate that we use for our client APIs is expiring tonight (1/12) and we will be updating it to a new one. Users with versions of the iOS or Android app older than 24.1 will be unable to use the new certificate and will get immediate network error messages once we switch over.
The fix for this issue is to upgrade to the latest version of the Sense app. We apologize for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED
about 7 years ago - at 01/23/2019 01:58PM
This incident has been resolved.
IDENTIFIED
about 7 years ago - at 01/12/2019 12:27PM
The encryption certificate that we use for our client APIs is expiring tonight (1/12) and we will be updating it to a new one. Users with versions of the iOS or Android app older than 24.1 will be unable to use the new certificate and will get immediate network error messages once we switch over.
The fix for this issue is to upgrade to the latest version of the Sense app. We apologize for any inconvenience.
Latest Sense outages
Service Disruption - 5 months ago
Investigating service disruption - 7 months ago
Investigating service disruption - 7 months ago
Realtime Update Messages Affected - about 3 years ago
Sense API - about 3 years ago
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