SentinelOne experienced a 4.1-hour data ingestion delay affecting customers in the Germany (EU1) region, causing delays in security event data, asset inventories, and alerts appearing in customer consoles. The engineering team restored services and processed the temporary data backlog, which caused an expected surge in delayed alerts as systems caught up. All services were fully validated and restored to normal operation.
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All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
We are continuing to investigate this issue.
We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.
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