Outage in Sequel
Some webinars are showing a blank screen when going live requiring a restart
Resolved Minor
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Outage Details
We are currently seeing increased errors when users are going live causing a blank screen for the audience. The issue is resolved if the live stream is restarted by the host.
Our team is investigating the root cause.
Components affected
Sequel Live streamingLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/16/2025 09:33PM
No further network issues were detected. The us-east-1 region was successfully restored.
MONITORING
about 1 month ago - at 07/16/2025 07:15PM
The issue was caused by an increases error rates in us-east-1 from our cloud provider. All webinars are now automatically routed to other regions. Streams are working as expected for all users. We will continue to monitor this region.
INVESTIGATING
about 1 month ago - at 07/16/2025 06:30PM
We are currently seeing increased errors when users are going live causing a blank screen for the audience. The issue is resolved if the live stream is restarted by the host.
Our team is investigating the root cause.
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