Outage in Sequel

Some webinars are showing a blank screen when going live requiring a restart

Resolved Minor
July 16, 2025 - Started 16 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently seeing increased errors when users are going live causing a blank screen for the audience. The issue is resolved if the live stream is restarted by the host. Our team is investigating the root cause.
Components affected
Sequel Live streaming
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 07/16/2025 09:33PM

No further network issues were detected. The us-east-1 region was successfully restored.

MONITORING 16 days ago - at 07/16/2025 07:15PM

The issue was caused by an increases error rates in us-east-1 from our cloud provider. All webinars are now automatically routed to other regions. Streams are working as expected for all users. We will continue to monitor this region.

INVESTIGATING 16 days ago - at 07/16/2025 06:30PM

We are currently seeing increased errors when users are going live causing a blank screen for the audience. The issue is resolved if the live stream is restarted by the host.

Our team is investigating the root cause.

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