Outage in Sequel

Ongoing AWS Service Outage

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

We are experiencing an outage due to some issue in AWS. We are working closely with them to get this resolved or mitigated as quickly as possible.
Components affected
Sequel Networking circle audio/video Sequel Admin dashboard Sequel AWS ec2-us-east-2 Sequel Stream recording Sequel AWS ecs-us-east-2 Sequel AWS ivs-eu-west-1 Sequel Stage interactions Sequel CRM integrations Sequel AWS ecs-us-west-2 Sequel AWS ec2-us-east-1 Sequel AWS ec2-eu-west-2 Sequel Analytics Sequel Video sharing Sequel Networking Sequel Auth0 User Authentication Sequel Company Sequel Video-on-demand Sequel Event Sequel Virtual stage audio/video Sequel Customization Sequel AWS cloudfront Sequel Live streaming Sequel AWS ec2-eu-west-1 Sequel AWS ec2-eu-central-1 Sequel AWS ivs-us-west-2 Sequel AWS ecs-us-west-1 Sequel Circle recording Sequel Chat+ Sequel AWS ec2-us-west-2 Sequel Chat+ Sequel AWS ivs-us-east-1 Sequel AWS ecs-us-east-1 Sequel AWS ec2-us-west-1

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 09:23PM

This incident has been fully resolved, and all services are now operating normally without any performance issues.

MONITORING about 1 month ago - at 10/20/2025 06:03PM

We continue to see degraded performance, although all our systems are operational.

MONITORING about 1 month ago - at 10/20/2025 02:46PM

We’re continuing to restore services while our cloud provider experiences a partial outage. Customers may still see slowness or degraded performance.

IDENTIFIED about 1 month ago - at 10/20/2025 01:39PM

We are experiencing an outage due to some issue in AWS. We are working closely with them to get this resolved or mitigated as quickly as possible.

Latest Sequel outages

We are experiencing issues with our email provider causing delays in email sending - 3 months ago
Users are seeing slow responses - 3 months ago
Some webinars are showing a blank screen when going live requiring a restart - 4 months ago
Some users are getting disconnected from calls and rejoining - 12 months ago
Some audience users are seeing stream disconnects and reconnects while watching a webinar - about 1 year ago

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