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Outage in ServiceMax

AWS Service Disruption

Resolved Major
February 10, 2026 - Started 4 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
Components affected
ServiceMax Critical Announcements ServiceMax Europe Region ServiceMax North America Region

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 02/11/2026 05:39AM

Sync Gateway and PTC Asset 360 service is fully operational. This incident has been resolved.

MONITORING 4 days ago - at 02/11/2026 12:25AM

The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 4 days ago - at 02/10/2026 09:59PM

We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide an update within 60 minutes or sooner if additional information becomes available.

INVESTIGATING 4 days ago - at 02/10/2026 09:41PM

We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

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