Outage in ServiceMax
Zinc Analytics Outage
Resolved MajorIncident Report
Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected.
Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/08/2026 03:50PM
The Zinc Analytics service is fully operational. This incident has been resolved.
IDENTIFIED
about 2 months ago - at 06/08/2026 03:34AM
Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected.
Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
INVESTIGATING
about 2 months ago - at 06/08/2026 03:32AM
Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected.
Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
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