Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in ServiceMax

ServiceMax Support Announcement - ServiceMax Service Disruption Due To Salesforce Outage (All Regions).

Resolved Minor
September 16, 2026 - Started 8 days ago - Lasted about 9 hours
Official incident page

Incident Report

Description of Issue: Salesforce is investigating an issue affecting multiple Salesforce instances across all regions. As per Salesforce, customers may experience severe delays, intermittent errors, or be unable to access some services, including submitting new cases via the Help portal. Salesforce is actively investigating. For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433. Update: Salesforce has completed the mitigation across all environments, and no active performance or availability issues are currently being observed. Monitoring activities remain ongoing. Customers who continue to experience issues may need to clear their cached data. If the problem persists after doing so, please submit a Support case or contact the Support team at the numbers below for further investigation. US: 1-800-756-4960 UK: +44 (0) 20 3795 8605 Japan: +81 (0) 3 4590 7493 India: +91 (80) 71279082 Action Being Taken: The mitigation remains active, and Salesforce is applying additional preventive protections to related service paths while completing final validation. Next Update: For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433
Components affected
ServiceMax Critical Announcements

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 09/16/2026 07:40PM

This incident has been resolved.

INVESTIGATING 8 days ago - at 09/16/2026 10:59AM

Description of Issue:

Salesforce is investigating an issue affecting multiple Salesforce instances across all regions. As per Salesforce, customers may experience severe delays, intermittent errors, or be unable to access some services, including submitting new cases via the Help portal.
Salesforce is actively investigating. For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433.

Update: Salesforce has completed the mitigation across all environments, and no active performance or availability issues are currently being observed. Monitoring activities remain ongoing. Customers who continue to experience issues may need to clear their cached data. If the problem persists after doing so, please submit a Support case or contact the Support team at the numbers below for further investigation.

US: 1-800-756-4960
UK: +44 (0) 20 3795 8605
Japan: +81 (0) 3 4590 7493
India: +91 (80) 71279082


Action Being Taken:

The mitigation remains active, and Salesforce is applying additional preventive protections to related service paths while completing final validation.


Next Update:

For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433

Latest ServiceMax outages

Zinc Analytics Outage - 4 months ago
AWS Service Disruption - 8 months ago
AWS Outage - 11 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook