Outage in Shakepay
SMS Delivery Issues Affecting Sign-In and Sign-Up
Resolved MinorIncident Report
We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered.
If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.
Components affected
Shakepay AuthenticationLatest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 01/31/2026 11:51PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 01/31/2026 09:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 12 hours ago - at 01/31/2026 08:41PM
We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered.
If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.
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