Outage in Sharpen

Inconsistent API Gateway Behavior/Performance

Resolved Minor
May 27, 2022 - Started over 3 years ago - Lasted 24 minutes
Official incident page

Incident Report

We're aware of an active/ongoing issue with the API Gateway, where various API calls or queries to certain end-points are being met with a failure or timeout response. This has been tracked back to a DNS issue with one of our Vendors (AWS) and we're actively working on investigating the cause of misbehavior with them.
Components affected
Sharpen API Sharpen API
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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/27/2022 03:57AM

Working with our Vendor AWS, we have confirmed a hot-fix has been implemented to address the DNS inconsistencies/routing errors seen across various infrastructure end-points. Preliminary validation testing has shown across-the-board recovery. We're actively monitoring the situation and still engaged with our Vendor - waiting for additional verification before designating an "All Clear".

INVESTIGATING over 3 years ago - at 05/27/2022 03:31AM

We're aware of an active/ongoing issue with the API Gateway, where various API calls or queries to certain end-points are being met with a failure or timeout response. This has been tracked back to a DNS issue with one of our Vendors (AWS) and we're actively working on investigating the cause of misbehavior with them.

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