Outage in Sharpen
One way audio with Chrome 103
Resolved MinorIncident Report
If you have upgraded to Chrome version 103, you are likely experiencing 1 way audio using Sharpen Q phone. In this scenario, the caller can hear the agent, but the agent cannot hear the caller.
As a workaround, users can use another chromium-based browser which hasn't updated to 103 yet. Edge Chromium, Brave, Vivaldi, and Opera will work around the issue until it is solved.
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Latest Updates ( sorted recent to last )
IDENTIFIED
over 3 years ago - at 06/22/2022 02:59PM
We've identified an adjustment which addresses this issue. We're currently working through the QA process in anticipation of a hotfix to be released today. We will update here once the fix is released.
IDENTIFIED
over 3 years ago - at 06/22/2022 01:31PM
If you have upgraded to Chrome version 103, you are likely experiencing 1 way audio using Sharpen Q phone. In this scenario, the caller can hear the agent, but the agent cannot hear the caller.
As a workaround, users can use another chromium-based browser which hasn't updated to 103 yet. Edge Chromium, Brave, Vivaldi, and Opera will work around the issue until it is solved.
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