Outage in Sharpen

.cx project functionality impairment

Resolved Major
April 13, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an ongoing issue with .cx functionality and have a lead on the cause of the behavior. Restoration efforts are in progress and we will have an update on estimated time for restoration shortly.
Components affected
Sharpen CX
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/13/2023 04:36PM

At this time the final remaining impacted .cx projects have been restored to full functionality. We will remain in monitoring until 10:30 a.m. EST and resolve this event at that time.
As always please reach out to the SharpenCare team with any lingering issues for further investigation.

MONITORING over 2 years ago - at 04/13/2023 02:06PM

At this time the final remaining impacted .cx projects have been restored to full functionality. We will remain in monitoring until 10:30 a.m. EST and resolve this event at that time.
As always please reach out to the SharpenCare team with any lingering issues for further investigation.

IDENTIFIED over 2 years ago - at 04/13/2023 01:28PM

The cause of the behavior has been isolated and recovery is in progress. If you are still experiencing behavior issues please reach out to the SharpenCare team and provide the impact details for us to review.

IDENTIFIED over 2 years ago - at 04/13/2023 01:12PM

We are investigating an ongoing issue with .cx functionality and have a lead on the cause of the behavior. Restoration efforts are in progress and we will have an update on estimated time for restoration shortly.

Latest Sharpen outages

Test Incident - 10 days ago
Inbound Calls leveraging VCX/CX Experiencing Dead-Air - IZ1 - 14 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook