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Outage in Sharpen

IZ1 Sharpen Q Interruption

Resolved Minor
April 25, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently aware of an issue intermittently impacting some users of Sharpen Q in the IZ1 isolation zone (app.iz1.sharpen.cx). We have isolated the issue and all necessary resources are engaged to restore service as soon as possible.
Components affected
Sharpen app.iz1.sharpen.cx

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 04/25/2023 04:25PM

Service has been fully restored and sustained.

MONITORING almost 3 years ago - at 04/25/2023 04:03PM

Since 11:33 ET, we have observed stability but will continue to montitor for sustained recovery. If agents are continuing to experience issues, it is recommended to logout and back in.

IDENTIFIED almost 3 years ago - at 04/25/2023 03:42PM

We have implemented a change to restore service. Telemetry shows partial recovery, but we are continuing efforts to fully restore service.

IDENTIFIED almost 3 years ago - at 04/25/2023 03:29PM

We are currently aware of an issue intermittently impacting some users of Sharpen Q in the IZ1 isolation zone (app.iz1.sharpen.cx). We have isolated the issue and all necessary resources are engaged to restore service as soon as possible.

Latest Sharpen outages

IZ1 - Classic Logic Routing Issues - about 1 month ago
Call Quality and Latency Degradation - about 1 month ago
IZ0 unexpected experiences - 3 months ago
Insights Dashboards will not load - 5 months ago
IZ0 - Inbound Voice Logic+ calls result in dead air/ IZ0|IZ1 Inbound Emails do not enter queue - 5 months ago

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