Outage in Sharpen
Outbound SMS messaging failure
Resolved MajorIncident Report
Outbound SMS messages sent from the Sharpen platform are currently failing. We've identified the fault and are working with our carrier network to resolve.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/01/2023 06:57PM
This issue is resolved.
MONITORING
almost 2 years ago - at 11/01/2023 06:17PM
We are continuing to monitor the recovery of Outbound SMS message delivery. SMS continues to operate as expected. We're working with our carrier network to finalize our preventive measures.
MONITORING
almost 2 years ago - at 11/01/2023 05:46PM
Outbound SMS messages are now being delivered on time.
IDENTIFIED
almost 2 years ago - at 11/01/2023 05:23PM
Our past update indicated messages are failing to send. Recent data analysis reveals that messges are delayed by about 10-15 minutes, rather than being failures. We are continuing to work to resolve fully.
INVESTIGATING
almost 2 years ago - at 11/01/2023 05:06PM
Outbound SMS messages sent from the Sharpen platform are currently failing. We've identified the fault and are working with our carrier network to resolve.
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