Outage in Sharpen

IZ1 users (app.iz1.sharpen.cx) unable to login

Resolved Major
November 21, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue in IZ1 (app.iz1.sharpen.cx) preventing users from being able to login. All resources are engaged and are working to restore service as soon as possible.
Components affected
Sharpen app.iz1.sharpen.cx
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 03:03PM

We continue to see sustained recovery. This incident is resolved. Thank you for your patience.

MONITORING about 1 month ago - at 11/21/2024 02:34PM

We are observing recovery as of 9:30 AM EST. We are continuing to monitor and identify the specific cause.

IDENTIFIED about 1 month ago - at 11/21/2024 02:20PM

We have isolated the issue and can confirm that users are intermittently able to access app.iz1.sharpen.cx, but some are still experiencing failure. We have all necessary resources engaged and will continue to work for the earliest possible service recovery.

IDENTIFIED about 1 month ago - at 11/21/2024 02:14PM

We are aware of an issue in IZ1 (app.iz1.sharpen.cx) preventing users from being able to login. All resources are engaged and are working to restore service as soon as possible.

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