Outage in Sharpen
IZ1 Inbound Logic+ IVR transfer to queue disruption
Resolved Minor
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Outage Details
Components affected
Sharpen Inbound VoiceLatest Updates ( sorted recent to last )
This incident has been resolved.
An issue has been identified that is blocking certain incoming IVR calls processed through Logic+ from successfully connecting to agents in Sharpen Q. We have all necessary resources engaged to restore service.
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