Outage in Sharpen
IZ1 Inbound Logic+ IVR transfer to queue disruption
Resolved MinorIncident Report
An issue has been identified that is blocking certain incoming IVR calls processed through Logic+ from successfully connecting to agents in Sharpen Q. We have all necessary resources engaged to restore service.
Components affected
Sharpen Inbound Voice
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 02/28/2025 05:40PM
This incident has been resolved.
IDENTIFIED
8 months ago - at 02/28/2025 05:28PM
An issue has been identified that is blocking certain incoming IVR calls processed through Logic+ from successfully connecting to agents in Sharpen Q. We have all necessary resources engaged to restore service.
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