Outage in Sharpen

IZ1 Inbound Logic+ IVR transfer to queue disruption

Resolved Minor
February 28, 2025 - Started 11 days ago - Lasted 29 minutes
Official incident page

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Outage Details

An issue has been identified that is blocking certain incoming IVR calls processed through Logic+ from successfully connecting to agents in Sharpen Q. We have all necessary resources engaged to restore service.
Components affected
Sharpen Inbound Voice
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 02/28/2025 05:40PM

This incident has been resolved.

IDENTIFIED 11 days ago - at 02/28/2025 05:28PM

An issue has been identified that is blocking certain incoming IVR calls processed through Logic+ from successfully connecting to agents in Sharpen Q. We have all necessary resources engaged to restore service.

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