Outage in SharpSpring

Forms and Form Previews Showing Server Errors

Resolved Major
July 11, 2024 - Started 5 months ago - Lasted 27 minutes
Official incident page

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Outage Details

Some customers are experiencing an issue with forms displaying correctly. Several customers have reported that forms are showing a "Server Error" instead of the intended form content. Also, if users attempt to Preview a form in their account, they are receiving a "Server Error." Our team is investigating this reported issue and working to resolve the server errors as quickly as possible. We will continue to update this page throughout the day as we have more updates.
Components affected
SharpSpring Forms Serving
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/11/2024 04:54PM

Our team has concluded review of forms across the platform and confirmed that all forms should be appearing without any server errors.

We will be resolving this incident, but should you need further support with forms or your account please reach out to Lead Gen & CRM Support.

INVESTIGATING 5 months ago - at 07/11/2024 04:32PM

Some customers are experiencing an issue with forms displaying correctly. Several customers have reported that forms are showing a "Server Error" instead of the intended form content. Also, if users attempt to Preview a form in their account, they are receiving a "Server Error."

Our team is investigating this reported issue and working to resolve the server errors as quickly as possible. We will continue to update this page throughout the day as we have more updates.

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