Some Customers Unable to Login

Our team has continued monitoring performance after these issues' impact and continues to see that full access and functionality have been restored.
We will be marking this incident as resolved.
If you continue to experience any issues with your account, please contact Support.

Our team has performed extensive testing across impacted accounts and has confirmed that login is fully restored.

Our team has also confirmed that all product areas are accessible within the application. Some pages may experience temporary slowness when loading for the first time upon login. If any pages continue to load slowly after refreshing, please clear your browser's cache, restart your browser, and try again.

While access and functionality has been restored for all users, our team is going to continue closely monitoring this into the evening.

At this time, if you continue to experience any issues accessing your account or have additional questions, please reach out to Support.

Our system has finished releasing the fix to all accounts.

Our team is now monitoring the results across accounts and is performing tests to ensure all areas of the application have been fully restored for customers. Once this testing is completed, we will update this page.

The fix has continued to run and our team has observed a marked improvement in login access for accounts. The fix has not fully completed running, though, so impacted customers may still experience general account performance issues, such as slowness navigating in the account or being temporarily unable to complete some functions like publishing landing pages or importing contacts.

Once the fix has finished running, we will post to this page again with another update.

The job that was running last night has continued to restore access to accounts for users, but some users may see they are still unable to access their account. Our team is continuing to monitor the results, but we will share further updates here once access has been restored.

The fix released into production earlier is continuing to run. It will continue to run throughout this evening and overnight.

Our team will continue to monitor results overnight and will share another status update once available.

Our team has released a fix into production for accounts experiencing login issues and form display issues. However, this fix is taking time to complete running, so some account account may see restored login and form access prior to other accounts. Until the update finishes running, you may also experience other intermittent upon login, such as being unable to see contacts. Please note that no account data has been lost and should be accessible once the update is fully complete.

Our team will begin monitoring results from the fix as it continues to run and we will share another update to this status page once it is completed.

We are continuing to work on a fix for the login and form disruptions.

We will post here again as we have more updates to share.

Our team continues to develop the fix needed to address the login and form display issues.

Once this is released, our team will begin monitoring the release to ensure it fully restores login access and fixes form display.

Our team has also received reports that some embedded forms are generating a "Error: Server Error" on websites and are not serving. Our team is actively addressing this behavior alongside the login issues.

Login for the application remains unavailable for some customers. Our team has identified the root cause of the login errors and is working on a fix to restore login access for all accounts.

We will continue to publish updates here hourly until login access is restored for all users.

Our team is still investigating issues logging into the application and working to restore access.

We will continue to publish updates here hourly until login access is restored for all users.

Our team has received reports that some customers are unable to log into the application. We are urgently investigating this issue to restore login access as quickly as possible.

We will post updates about this incident to this page as they become available.