Outage in Shelf

Search Functionality Degradation Affecting Multiple Features

Resolved Major
October 24, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing a service disruption affecting our search-related functionality across multiple features including Gems search, Feedback list, and Announcement list. Our engineering team has been notified and is actively working to restore normal operations. While basic platform functionality remains available, search capabilities are currently limited. We will provide updates as the situation develops.
Components affected
Shelf Search

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/24/2024 09:00PM

Search functionality has been restored across all major features including Gems search. The system is now operating normally and we continue to monitor for stability. We appreciate your patience during this disruption.

MONITORING about 1 year ago - at 10/24/2024 08:27PM

We have successfully restored search functionality for Announcements, Feedback lists, and CPW tasks. Gems search remains temporarily affected while we complete the final recovery steps. Our engineering team continues working on full service restoration. We will provide another update once all features are back online.

IDENTIFIED about 1 year ago - at 10/24/2024 08:24PM

Our engineering team has identified the source of the disruption affecting search functionality. We are actively implementing necessary adjustments to restore service. Search capabilities remain limited across affected features while we work on the resolution. We will provide another update once service is restored.

IDENTIFIED about 1 year ago - at 10/24/2024 07:43PM

We are experiencing a service disruption affecting our search-related functionality across multiple features including Gems search, Feedback list, and Announcement list. Our engineering team has been notified and is actively working to restore normal operations. While basic platform functionality remains available, search capabilities are currently limited. We will provide updates as the situation develops.

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