Check if Shelf Search is down, recent outages, user-reported issues, and outages map.
Shelf Search is working normally
Last checked from Shelf's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 14 incidents for Shelf Search since started monitoring Shelf status in May 2021. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
5 days ago · lasted about 4 hours
Starting at 16:30 UTC, an infrastructure issue caused elevated 5xx errors for application and API requests. We have identified the cause and are rolling out a fix. Impact affects a subset of customers across multiple regions.
11 months ago · lasted about 2 hours
We are experiencing a service disruption affecting our search-related functionality across multiple features including Gems search, Feedback list, and Announcement list. Our engineering team has been notified and is actively working to restore nor...
12 months ago · lasted about 5 hours
We are aware of an issue where a recent update to Google Chrome is causing errors within the user interface of our platform. Our team is actively investigating the matter to identify the root cause and implement a fix. We will provide further upda...
We've tracked and collected 14 incidents for Shelf Search since started monitoring Shelf status
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Shelf Search isn't down. You can check Shelf Search status and incident details on the top of the page. IsDown continuously monitors Shelf Search official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Shelf Search is currently operational. You can check Shelf Search status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Shelf Search being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Shelf Search official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Shelf Search last outage was on September 12, 2025 with the title "Service Availability Incident: Elevated 5xx Errors Across Regions"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Shelf with maximum flexibility
IsDown monitors Search for major outages. A major outage is when Search experiences a critical issue that severely affects one or more services/regions. When Shelf marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Shelf status page for minor outages. A minor outage is when Search experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Shelf status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Shelf publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Shelf and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Shelf and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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