Outage in Shelf

Degraded performance in Content service

Resolved Major
August 22, 2025 - Started 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We're currently experiencing an issue with a third-party service provider that may impact some users' experience. Our team is actively working with the provider to resolve the situation as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/22/2025 06:19PM

The issue has been fully resolved and all functionalities are now restored. Thank you for your patience throughout this incident.

IDENTIFIED 2 months ago - at 08/22/2025 03:50PM

Some functionalities have been successfully restored. We are continuing to work on bringing full service back online and will provide updates as progress continues.

IDENTIFIED 2 months ago - at 08/22/2025 03:43PM

We have begun applying fixes to address the issue. While progress has been made, the issue is not yet fully resolved. Our team continues to work toward a complete resolution, and we will share updates as they become available.

IDENTIFIED 2 months ago - at 08/22/2025 03:10PM

Our Team is actively working on a resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.

IDENTIFIED 2 months ago - at 08/22/2025 12:48PM

Core issue is isolated, we are working on the fix

INVESTIGATING 2 months ago - at 08/22/2025 10:42AM

We have identified that the issue is limited to gem listing updates. Specifically, some gems may continue to appear in their previous location after being moved or archived.
Our team is actively working on a fix to ensure updates are reflected correctly. We will share another update as soon as we have progress to report.
Thank you for your understanding.

INVESTIGATING 2 months ago - at 08/22/2025 09:27AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/22/2025 09:27AM

We're currently experiencing an issue with a third-party service provider that may impact some users' experience. Our team is actively working with the provider to resolve the situation as quickly as possible.

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