Check if Shelf is down, recent outages, user-reported issues, and outages map.
Shelf is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Shelf status data.
IsDown has tracked 71 incidents since started monitoring Shelf status in May 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 12, 2025
12:30 PM EDT
|
Major | Service Availability Incident: Elevated 5xx Errors Across Regions | about 4 hours |
|
Sep 10, 2025
12:06 PM EDT
|
Major | Investigating: SSO login failures across regions | 30 minutes |
|
Aug 22, 2025
05:27 AM EDT
|
Major | Degraded performance in Content service | about 9 hours |
|
Feb 25, 2025
12:20 PM EST
|
Major | Content Intelligence Service Degradation in US Region | about 4 hours |
|
Oct 24, 2024
03:28 PM EDT
|
Major | Search Functionality Degradation Affecting Multiple Features | about 2 hours |
|
Sep 19, 2024
04:08 AM EDT
|
Minor | Chrome Update Causing UI Errors | about 5 hours |
|
May 07, 2024
08:00 AM EDT
|
Major | Gem Page Loading Issue | about 1 hour |
|
Apr 26, 2024
11:17 AM EDT
|
Major | Canadian region: some pages are not available | 23 minutes |
|
Apr 05, 2024
06:43 PM EDT
|
Major | Search Disruption | about 2 hours |
|
Jul 25, 2023
03:26 AM EDT
|
Major | Incident with login page | about 4 hours |
No comments yet
| Component | Status |
|---|---|
| Shelf Platform | OK |
| Shelf Integrations | OK |
| Shelf Website & Blog | OK |
Content management platform that supports content creation, editing, publication workflows, and user authentication, with features for search, analytics, notifications, and self-service portals.
Monitoring Shelf since May 2021
Tracking 17 Shelf services and regions
4 incidents in 2025
Number of Incidents
0 issues
Last incident
31 days ago
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Shelf isn't down. You can check Shelf status and incident details on the top of the page. IsDown continuously monitors Shelf official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Shelf is currently operational. You can check Shelf status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Shelf being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Shelf official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Shelf last outage was on September 12, 2025 with the title "Service Availability Incident: Elevated 5xx Errors Across Regions"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Shelf and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Shelf is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Shelf's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Shelf with maximum flexibility
IsDown monitors Shelf for major outages. A major outage is when Shelf experiences a critical issue that severely affects one or more services/regions. When Shelf marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Shelf status page for minor outages. A minor outage is when Shelf experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Shelf status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Shelf publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Shelf and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Shelf and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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