Outage in Sherweb

Potential issue detected on Proofpoint

Resolved Minor
February 11, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

A possible issue affecting Proofpoint services has been detected. Symptoms include: Symptoms :Proofpoint Essentials customers may receive a sudden surge in legitimate emails being quarantined as phishStart Time:Proofpoint Essentials began to see symptoms 10-February-2025 21:53 UTCImpact:Some legitimate emails containing specific URLs are being quarantined for phish Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Components affected
Sherweb Hosted Services Sherweb External Marketplace Services Sherweb Billing Integrations Sherweb Technical Support Sherweb Acronis Sherweb Tigerpaw Sherweb General Sherweb Bitdefender Sherweb Account manager Sherweb QuickBooks Online Sherweb Dropsuite Sherweb C2 ITSM Sherweb QuickBooks Desktop Sherweb Cloud PBX Sherweb Global Relay Sherweb Kaseya Sherweb Cumulus Portal Sherweb Google Workspace Sherweb Autotask Sherweb ConnectWise Sherweb Kaseya Sherweb M365 backup powered by Veeam Sherweb Microsoft Exchange Sherweb LastPass Sherweb LetsSignIt Sherweb In-House Archiving Sherweb MalwareBytes Sherweb Office Protect Sherweb Microsoft Sherweb Nerdio Sherweb Online Backup Sherweb Performance Cloud Sherweb Nimble CRM Sherweb Proofpoint Sherweb Pulsar360 Sherweb Protected Trust Sherweb PurelyHR Sherweb QuickBooks Online Sherweb QuickHelp Sherweb Veeam Cloud Connect Sherweb SignNow Sherweb SyncMonkey Sherweb Trend-Micro Sherweb Office Protect Alliance Sherweb Data Warehouse Sherweb General Sherweb UCaaS - Managed Teams Voice Sherweb Azure Sherweb Europe Sherweb Canada East 1 Sherweb United States East 1 Sherweb LastPass - United States Sherweb Canada Sherweb Veeam Cloud Connect - Quebec, Canada Sherweb Veeam Cloud Connect - Ashburn, USA Sherweb General Sherweb Production Sherweb API Sherweb Canada Sherweb General Sherweb Dynamics 365 Sherweb Incoming Calls Sherweb Exchange 2016 Sherweb Pre-Production Sherweb MFA: SMS Sherweb USA Sherweb Incoming Calls Sherweb Microsoft 365 Sherweb Outgoing Calls Sherweb Exchange 2019 Sherweb MFA: Email Sherweb Outgoing calls Sherweb Office 365 Sherweb Performance Cloud VMware - Quebec, Canada Sherweb Fax Services Sherweb Performance Cloud VMware – Montreal, Canada Sherweb IVR Sherweb Shopping Cart Sherweb PBXPro Multi-tenant Solution Sherweb Performance Cloud VMware – Charlotte, USA Sherweb SMS Sherweb MS Teams Connector Sherweb Performance Cloud VMware – Ashburn, USA Sherweb FAX Sherweb Dedicated VM PBX Hosts Sherweb Cloud Servers – Montreal, Canada Sherweb Presence / Busy Lamp Field Sherweb External Service Providers (ISP, PSTN) Sherweb Cloud Servers – Charlotte, USA Sherweb Customer Self-Care Portal Sherweb Cloud Servers – Ashburn, USA Sherweb External Service Providers (ISP, PSTN) Sherweb Dedicated Servers – Charlotte, USA Sherweb Veeam Cloud Backup and Recovery - Montreal, Canada Sherweb Cloud Databases – Montreal, Canada Sherweb Veeam Cloud Backup and Recovery - Ashburn, USA Sherweb Billing API Sherweb General Sherweb General Sherweb Shopping API Sherweb Self-Service Portal Sherweb Self-Service Portal Sherweb Veeam Cloud Connect Sherweb Veeam Cloud Connect

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Latest Updates ( sorted recent to last )
INFORMATIONAL 10 months ago - at 02/10/2025 10:10AM

A possible issue affecting Proofpoint services has been detected. Symptoms include: Symptoms :Proofpoint Essentials customers may receive a sudden surge in legitimate emails being quarantined as phishStart Time:Proofpoint Essentials began to see symptoms 10-February-2025 21:53 UTCImpact:Some legitimate emails containing specific URLs are being quarantined for phish
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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