Performance degraded - PSA Integrations

We are currently addressing two issues affecting PSA billing synchronization and Microsoft price updates.

Impact Level: Identified

Impact:

Issue #1: Some billing items may have been updated with an incorrect quantity when being closed, potentially resulting in unexpected billing.

Issue #2: Some billing items created following a Microsoft price update may have been created with an incorrect selling price.

Current Progress:

Issue #1: The cause has been identified, and a fix is currently being implemented. Affected clients may need to manually update the quantity in their PSA.





Issue #2: Our team is working on a permanent fix. In the meantime, affected clients may need to manually update the selling price in their PSA.


Next
update:

We will provide an update within
60 minutes.

This is an update regarding the ongoing disruption to PSA billing synchronization and Microsoft price updates.Impact Level: Performance DegradedYou may currently be experiencing the following:Issue #1: Some billing items may have been updated with an incorrect quantity when being closed, potentially resulting in unexpected billing.Issue #2: Some billing items created following a Microsoft price update may have been created with an incorrect selling price.Current Progress:Our team is actively implementing a fix for the billing quantity issue. We are also working on a permanent fix for the Microsoft price update issue.Workaround:For the Microsoft price update issue, affected clients can manually update the selling price of the affected billing item in their PSA.For the Billing item that may have been updated, affected clients can manually update the quantity of the affected item in their PSA.Next Update: We will continue to monitor our remediation efforts and will provide our next update by 16:30 EST 2026-11-12

This is an update regarding the ongoing disruption to PSA billing synchronization and Microsoft price updates.Impact Level: Performance DegradedYou may currently be experiencing the following:Issue #1: Some billing items may have been updated with an incorrect quantity when being closed, potentially resulting in unexpected billing.Issue #2: Some billing items created following a Microsoft price update may have been created with an incorrect selling price.Current Progress:Our team is actively implementing a fix for the billing quantity issue. We are also working on a permanent fix for the Microsoft price update issue.Workaround:For the Microsoft price update issue, affected clients can manually update the selling price of the affected billing item in their PSA.For the Billing item that may have been updated, affected clients can manually update the quantity of the affected item in their PSA.Next Update: We will continue to monitor our remediation efforts and will provide our next update by 16:30 EST 2026-11-13

This is an update regarding the ongoing disruption to PSA billing synchronization and Microsoft price updates.Impact Level: Performance DegradedYou may currently be experiencing the following:Issue #1: Some billing items may have been updated with an incorrect quantity when being closed, potentially resulting in unexpected billing.Issue #2: Some billing items created following a Microsoft price update may have been created with an incorrect selling price.Current Progress:Our team is actively implementing a fix for the billing quantity issue. We are also working on a permanent fix for the Microsoft price update issue.Workaround:For the Microsoft price update issue, affected clients can manually update the selling price of the affected billing item in their PSA.For the Billing item that may have been updated, affected clients can manually update the quantity of the affected item in their PSA.Next Update: We will continue to monitor our remediation efforts and will provide our next update by 16:30 EST 2026-11-16