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Outage in Sherweb

identified - M365 Admin Center for SKU's value are different than what they should be

Resolved Minor
November 09, 2026 - Started 6 days ago - Lasted 4 days
Official incident page

Incident Report

We are currently investigating an issue impacting Microsoft 365 Admin Center. The Sku's in M365 Admin Center could be showing non-profit when they're not . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

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Latest Updates ( sorted recent to last )
INFORMATIONAL 6 days ago - at 11/09/2026 04:38PM




We are currently investigating an issue impacting
Microsoft 365 Admin Center. The Sku's in M365 Admin Center could be showing non-profit when they're not .




Impact Level: Investigating





Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.











Next update: We will provide an update within 60 minutes.





INFORMATIONAL 6 days ago - at 11/09/2026 05:31PM







This is an
update regarding the ongoing disruption to
M365 Admin Center SKU visual
.







Impact Level: Performance Degraded

You may currently be experiencing a visual problem in the SKU name in M365 Admin Center that is showing non-profit when they would not be.




Current
Progress: 

Our team is working with Microsoft to obtain an official service incident and ensure the issue is visible to affected customers.





Next Update: We will continue to monitor the implementation and
will provide our next update by 16:15 EST 2026-11-09


INFORMATIONAL 6 days ago - at 11/09/2026 09:07PM



This is an update regarding the ongoing disruption to
M365 Admin Center license SKU visual
.







Impact Level:

Performance Degraded

You may currently be experiencing a visual problem in the SKU name in M365 Admin Center that is showing non-profit when they would not be.




Current Progress: 

Our team is working with Microsoft to obtain an official service incident and ensure the issue is visible to affected customers.





Next Update: We will continue to monitor the implementation and will provide our next update by 11:30 EST 2026-11-10

INFORMATIONAL 5 days ago - at 11/10/2026 04:03PM

This is an update regarding the ongoing disruption to M365 Admin Center license SKU visual .Impact Level: Performance DegradedYou may currently be experiencing a visual problem in the SKU name in M365 Admin Center that is showing non-profit when they would not be.Current Progress:  Our team is working with Microsoft to obtain an official service incident and ensure the issue is visible to affected customers.Next Update: We will continue to monitor the implementation and will provide our next update by 14h30 EST 2026-11-11

INFORMATIONAL 4 days ago - at 11/11/2026 07:44PM

This is an update regarding the ongoing disruption to M365 Admin Center license SKU visual .Impact Level: Performance DegradedYou may currently be experiencing a visual problem in the SKU name in M365 Admin Center that is showing non-profit when they would not be.Current Progress:  Our team is working with Microsoft to obtain an official service incident and ensure the issue is visible to affected customers.Next Update: We will continue to monitor the implementation and will provide our next update by 14h30 EST 2026-11-12

INFORMATIONAL 2 days ago - at 11/13/2026 02:00AM

This is an update regarding the ongoing disruption to M365 Admin Center license SKU visual .Impact Level: Performance DegradedYou may currently be experiencing a visual problem in the SKU name in M365 Admin Center that is showing non-profit when they would not be.Current Progress:  Microsoft has provided an SI(Service Incident) regarding the SKU labeling as non-profit. They expected a fix today end of day.Next Update: We will continue to monitor the implementation and will provide our next update by 14h30 EST 2026-11-13

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