Outage in Sherweb
Service Incident Update – Monitoring
Resolved MinorIncident Report
Impact Level: Performance DegradedWe are currently investigating delays affecting our C2 ITSM email services, which may cause email communications to be sent or received later than expected.
Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT on OCT 30th.
Components affected
Sherweb Hosted Services Sherweb C2 ITSM Sherweb Data Warehouse Sherweb Production Sherweb Pre-ProductionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INFORMATIONAL
2 days ago - at 10/30/2026 03:10PM
Impact Level: Performance DegradedWe are currently investigating delays affecting our C2 ITSM email services, which may cause email communications to be sent or received later than expected.
Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT on OCT 30th.
INFORMATIONAL
2 days ago - at 10/30/2026 04:00PM
This is an update regarding the ongoing disruption to C2 ITSM.Impact Level: RecoveringThe delays affecting our email services have subsided, and email processing is now operating as expected.Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved.Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT Oct 30th .
Latest Sherweb outages
Affected C2 Components - 4 days ago
Service Incident Update - Resolved - 5 days ago
Service Incident Update - Implementing fix - 6 days ago
Service Incident Update - Implementing fix - 9 days ago
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