Service Incident Update - Implementing fix

We are currently investigating an issue affecting license upgrades in Cumulus



Impact Level: Investigating





Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.











Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption affecting License upgrades in Cumulus







Impact Level:



Partial Outage



You may currently be experiencing issue when upgrading licenses in Cumulus







Current Progress:

Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied.







Workaround:

While we work to fully resolve this issue, you can temporarily bypass the problem by creating a support ticket at support@sherweb.com. We will be able to manually proceed with the upgrade



Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:45 EDT Oct 23rd