Update: Recovering - Performance Cloud, C2 ISTM and In-House Archiving

We are currently investigating an issue impacting Performance Cloud (Canada), C2 ITSM and In-House Archiving.




Impact Level: Investigating





Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.











Next update: We will provide an update within 60 minutes.

This is an
update regarding the ongoing disruption to Performance Cloud (Canada), C2 ITSM and In-House Archiving.Impact Level: Partial OutageSome customers may experience intermittent issues accessing or using certain functions within Performance Cloud or C2 ITSM. Current
Progress:  Our team is still investigating and working on
identifying the cause of the issue. In-House Archiving is now working as expected.Workaround: While we work to fully resolve this issue, if your VM becomes stuck or unresponsive, rebooting the affected VM may restore functionality.
Next Update:  We will continue to monitor the status of
service incident and will provide our next update by 12:00 EDT.

This is an
update regarding the ongoing disruption to Performance Cloud (Canada), C2 ITSM and In-House Archiving.

Impact Level: RecoveringYou should now be able to access the affected services normally. If you continue to experience issues, restarting the affected service may help restore functionality.

Current
Progress:  Our Team has implemented the fix, and we are
monitoring the service closely to ensure stability and confirm that the issue
is fully resolved.
Next Update: We
will continue to monitor the fix implemented and will provide our next update
by 15:00 EDT.