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Outage in Sherweb

Update: Implementing Fix - Azure Billing

Minor
September 16, 2026 - Started 2 days ago
Official incident page

Incident Report

We are currently investigating an issue impacting Azure Billing. Impact Level: InvestigatingCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress:  Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore Azure-related billing processing. Next Update: We will provide our next update by 9:00 EDT September 16th.

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Latest Updates ( sorted recent to last )
INFORMATIONAL 2 days ago - at 09/15/2026 11:07PM




We are currently investigating an issue impacting Azure Billing.




Impact Level: InvestigatingCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.



Current Progress:  Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore Azure-related billing processing.






Next Update: We will provide our next update by 9:00 EDT September 16th.



INFORMATIONAL 2 days ago - at 09/16/2026 12:45PM

This is an
update regarding the ongoing disruption to Azure Billing.Impact Level: InvestigatingCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.Current
Progress:  Our team is still investigating and working on
identifying the cause of the issue.
Next Update:  We will continue to monitor the status of
service incident and will provide our next update by 10:00 EDT. 

INFORMATIONAL 2 days ago - at 09/16/2026 01:47PM

This is an update regarding the ongoing disruption to Azure Billing.Impact Level: InvestigatingCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.Current Progress: Our team continues to investigate and work toward identifying the root cause of the issue. The team is actively implementing and validating corrective measures to restore Azure billing processing while the investigation remains ongoing. Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT.

INFORMATIONAL 2 days ago - at 09/16/2026 03:46PM

This is an update regarding the ongoing disruption to Azure Billing.Impact Level: InvestigatingCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.Current Progress: Our team continues to investigate and work toward identifying the root cause of the issue. The team is actively implementing and validating corrective measures to restore Azure billing processing while the investigation remains ongoing. Next Update: We will continue to monitor the status of service incident and will provide our next update by 14:00 EDT.

INFORMATIONAL 1 day ago - at 09/16/2026 06:00PM

This is an
update regarding the ongoing disruption to Azure Billing.Impact Level: Major OutageCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.Current
Progress: Our team is actively implementing a fix to address the issue
and restore full service. We are closely monitoring the changes as they are
applied.
Next Update: We will continue to monitor the fix implemented and
will provide our next update by 16:00 EDT.

INFORMATIONAL 1 day ago - at 09/16/2026 08:00PM

This is an update regarding the ongoing disruption to Azure Billing.Impact Level: Major OutageCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied.Next Update: We will continue to monitor the fix being implemented and will provide our next update by 9:00 EDT on the 17th of September.

INFORMATIONAL about 21 hours ago - at 09/17/2026 01:01PM



This is an update regarding the ongoing disruption to

Azure Billing
.




Impact Level:




Major Outage


Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.







Current Progress:

Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied.





Next Update: We will continue to monitor the fix being implemented and will provide our next update by 16:00 EDT.

INFORMATIONAL about 14 hours ago - at 09/17/2026 08:00PM

This is an update regarding the ongoing disruption to Azure Billing.Impact Level: Major OutageCustomers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice.Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied.Next Update: We will continue to monitor the fix being implemented and will provide our next update by 9:00 EDT on the 18th of September.

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