Service Incident Update - Resolved

We are currently investigating an issue impacting C2.



Impact Level: Investigating





Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.











Next update: We will provide an update within 60 minutes.

This is an
update regarding the ongoing disruption to C2 ISTM.Impact Level: Partial OutageYou may currently be experiencing issues when connecting to C2 ITSM resolving in this error: "This site is not accessible"Current
Progress:  Our team is still investigating and working on
identifying the cause of the issue.Next Update:  We will continue to monitor the status of
service incident and will provide our next update by 10:30 EDT on OCT 27th.

This is an update regarding the ongoing disruption to C2 ITSM.


Impact Level: Partial Outage
We have performed several tests on our infrastructure, including certificate validation, and have been unable to reproduce the issue.
Based on the findings from our investigation, the issue appears to be associated with a third-party Cloudflare service incident affecting the firewall inspection layer. Additional information is available on the Cloudflare Status Page.
As the issue is related to the firewall inspection layer, resolution may require changes to the third-party firewall configuration.

Recommendation:

We recommend contacting your firewall provider or network administrator to review the firewall configuration and determine whether any adjustments are required.If you require additional information regarding the necessary adjustments, please contact the C2 ITSM Support team at support@c2itsm.com or visit www.support.c2atom.com

Next Update: Our team will continue to monitor and investigate the situation. Additional updates will be provided as relevant information becomes available.