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Outage in Sherweb

Service Incident Update - Implementing fix

Resolved Minor
October 26, 2026 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue impacting the GDAP page in Cumulus  . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

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Latest Updates ( sorted recent to last )
INFORMATIONAL 6 days ago - at 10/26/2026 06:33PM




We are currently investigating an issue impacting the GDAP page in Cumulus  .




Impact Level: Investigating





Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.











Next update: We will provide an update within 60 minutes.





INFORMATIONAL 6 days ago - at 10/26/2026 06:44PM



This is an
update regarding the ongoing disruption to the GDAP page in Cumulus 


Impact Level: Partial Outage
You may currently be experiencing issue when accessing the GDAP page in Cumulus resulting in the following error: "The value 'null' is not valid for GUID"


Current
Progress: Our team had identified a potential cause within the page code and it currently working to implement a fix

Next Update: We will continue to monitor the implementation and
will provide our next update by 16:00 EDT on Oct 26th.


INFORMATIONAL 6 days ago - at 10/26/2026 07:06PM

This is an
update regarding the ongoing disruption to the GDAP page in Cumulus Impact Level: Partial OutageYou may currently be experiencing issue when accessing the GDAP page in Cumulus resulting in the following error: "The value 'null' is not valid for GUID"Current
Progress: Our team is actively implementing a fix to address the issue
and restore full service. We are closely monitoring the changes as they are
applied.
Next Update: We will continue to monitor the fix implemented and
will provide our next update by 16:30 EDT on Oct 26th..

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