Outage in Sherweb

Issue detected on our technical support platform

Resolved Minor

November 02, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue impacting our Technical Support . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

Components affected

Sherweb Technical Support

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Latest Updates ( sorted recent to last )

INFORMATIONAL 3 days ago - at 11/02/2026 09:11PM

We are currently investigating an issue impacting our Technical Support .

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

INFORMATIONAL 3 days ago - at 11/02/2026 09:17PM

This is an
update regarding the ongoing disruption to our Technical Support platformImpact Level: Partial Outage
You may currently be experiencing a delayed in receiving emails from supportCurrent
Progress: Our team is actively implementing a fix to address the issue
and restore full service. We are closely monitoring the changes as they are
applied.

Workaround: If you experience any issues, please do not hesitate to submit a support request for further assistance.

Next Update: We will continue to monitor the fix implemented and
will provide our next update by 18:00 EST.

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