Outage in Sherweb

Potential issue detected on our services

Resolved Minor
February 19, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

A possible issue affecting Microsoft, General services has been detected. Symptoms include:  gears are under processing in Cumulus and license counts do not match when purchasing/amending/upgrading M365 products. Microsoft is experiencing "Manage Orders" issues at this moment with the warning in their status page: "Issue is mitigated for new orders. Orders placed earlier are being processed and eta for completion before 6:00 PM UTC | Issue - New-commerce seat-based orders are getting stuck in pending state and not getting fulfilled, this affects both new Orders and Seat Upgrades, Transitions and Upgrades.". Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Latest Updates ( sorted recent to last )
INFORMATIONAL 2 months ago - at 02/19/2025 02:14PM

A possible issue affecting Microsoft, General services has been detected. Symptoms include:  gears are under processing in Cumulus and license counts do not match when purchasing/amending/upgrading M365 products. Microsoft is experiencing "Manage Orders" issues at this moment with the warning in their status page: "Issue is mitigated for new orders. Orders placed earlier are being processed and eta for completion before 6:00 PM UTC | Issue - New-commerce seat-based orders are getting stuck in pending state and not getting fulfilled, this affects both new Orders and Seat Upgrades, Transitions and Upgrades.".
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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