Outage in Sherweb

Issues Delivering Login Verification Emails

Resolved Minor

February 17, 2026 - Started 4 days ago - Lasted about 17 hours
Official incident page

Incident Report

We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process. If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access. We will provide updates as the team continues the investigation.

Components affected

Sherweb External Marketplace Services Sherweb LastPass Sherweb LastPass - United States

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Latest Updates ( sorted recent to last )

INVESTIGATING 4 days ago - at 02/17/2026 09:09PM

We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process.

If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access.

We will provide updates as the team continues the investigation.

INVESTIGATING 4 days ago - at 02/17/2026 10:22PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 02/18/2026 03:21AM

We are continuing to investigate this issue.

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