Outage in Sherweb
Issues Delivering Login Verification Emails
Resolved MinorIncident Report
We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process.
If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access.
We will provide updates as the team continues the investigation.
Components affected
Sherweb External Marketplace Services Sherweb LastPass Sherweb LastPass - United StatesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 02/17/2026 09:09PM
We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process.
If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access.
We will provide updates as the team continues the investigation.
INVESTIGATING
3 months ago - at 02/17/2026 10:22PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 02/18/2026 03:21AM
We are continuing to investigate this issue.
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