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Outage in Sherweb

Update: Recovering - C2

Resolved Minor
May 13, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue impacting C2 - ProductionImpact Level: InvestigatingCurrent Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.Next update: We will provide an update within 60 minutes.
Components affected
Sherweb Hosted Services Sherweb C2 ITSM Sherweb Production

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Latest Updates ( sorted recent to last )
INFORMATIONAL 1 day ago - at 05/13/2026 01:53PM





We are currently investigating an issue impacting C2 - ProductionImpact Level: InvestigatingCurrent Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.Next update: We will provide an update within 60 minutes.



INFORMATIONAL 1 day ago - at 05/13/2026 02:11PM



This is an
update regarding the ongoing disruption to our C2 services
.







Impact Level: Recovering




You should now be able to connect to our C2 services and utilize them.







Current
Progress:  

Our Team has implemented the fix, and we are
monitoring the service closely to ensure stability and confirm that the issue
is fully resolved.







Next Update:

 
We
will continue to monitor the fix implemented and will provide our next update
by



11:15 AM ET

.

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