Outage in Sherweb

Potential issue detected on our services

Resolved Minor

May 20, 2026 - Started about 9 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue impacting Cumulus portal. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

Components affected

Sherweb Hosted Services Sherweb Cumulus Portal Sherweb General Sherweb API Sherweb MFA: SMS Sherweb MFA: Email Sherweb Shopping Cart Sherweb Billing API Sherweb Shopping API

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Latest Updates ( sorted recent to last )

INFORMATIONAL about 9 hours ago - at 05/20/2026 05:50PM

We are currently investigating an issue
impacting
Cumulus portal.

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

INFORMATIONAL about 9 hours ago - at 05/20/2026 06:11PM

This is an
update regarding the ongoing disruption to Cumulus portalImpact Level: [Major Outage]
You may currently be experiencing the Inability to access the Cumulus receiving the following error "Something went wrong, We could not process your request. Please try clearing your browser's cookies and cache or contact us for help"Current
Progress: Our team is actively implementing a fix to address the issue
and restore full service. We are closely monitoring the changes as they are
applied.
Next Update: We will continue to monitor the fix implemented and
will provide our next update by 15:15 ET

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